Privacy Policy

Last updated: March 19, 2026 • Cast Cloud Live is operated by SIP Global Phone, LLC • support@sipglobalphone.com

1. Who We Are

Cast Cloud Live is an internet radio streaming hosting service operated by SIP Global Phone, LLC ("we", "us", "our"). Our website is located at www.castcloud.live and our contact email is support@sipglobalphone.com.

2. Information We Collect

Information you provide directly

• Email address (provided at checkout)
• Payment information (processed by Stripe -- we never store your card details)
• Communications you send to our support team

Information collected automatically

• IP address and general geographic location
• Browser type and operating system
• Pages visited and time spent on our website
• Referral source

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized usage data including page views, session duration, and general location. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

• To provision and manage your streaming account
• To process payments through our payment processor, Stripe
• To send account-related communications including receipts and service notices
• To respond to support requests
• To improve our website and services
• To comply with legal obligations

4. Payment Processing

All payments are processed by Stripe, Inc. We do not store, transmit, or have access to your credit card or banking information. Stripe's privacy policy is available at stripe.com/privacy. Charges on your statement will appear as SIP Global Phone, LLC.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Stripe -- for payment processing
• Google -- for analytics (anonymized data only)
• Law enforcement or regulators -- when required by applicable law

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your account, we may retain certain information for up to 7 years for legal and financial record-keeping purposes.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at support@sipglobalphone.com.

8. Cookies

We use cookies and similar technologies to operate our website and analytics. By using our website you consent to the use of cookies. You can control cookie settings through your browser preferences.

9. Children's Privacy

Cast Cloud Live is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us